Gexa offers its customers online bill pay and access to usage alerts, but it does not currently have an online chat. Thank you for contacting Gexa Energy with your concerns. By accepting electric service from Gexa Energy you agree to be bound by this Agreement. User Login Register Update your account profile Add Companies to your profile Share company access to different contacts Manage contacts View your billing, payment and usage history On April 13, 2022 Gexa Energy issued an invoice of $186.62 for an Estimated usage of 927 kWh for the usage period of 3/11/2022 to 4/11/2022. in my case last months bill was $323.43 but this month's bill was $662.65 with over 1150 KWH usage more being used than last months bill usage. They have acknowledged that theres a discrepancy in the bills as the usage does not add up on any of the following bills I have received after the corrected bill was sent to me. BBB is here to help. So, during Labor Day I was out of town from Sat early am and didnt return home until late on Monday. Please do not use Gexa as a light company! You can cancel your scheduled Auto Pay payment before your bill due date. As a new customer, you'll receive a $100 bill credit for every month that you use between 1,000 and 2,000 kilowatt-hours (kWh) of electricity. My electric bill for an 746 sq ft condo was 425.00 for February and now its the same for March and into April. Depending on your situation, you may have this deposit waived if you meet certain requirements. It's easy to pay your bill in one click and check we've received your latest payment. Upon review, the Gexa agent who assisted you failed to apply the same contract terms to your account. Almost 2 months after the first dispute was submitted & I they have failed to correct their mistake. These cookies help us keep your account safe and prevent fraud. Gexa has not contacted me regarding my billing. We recommend this plan if you live in an apartment or a small house because youll likely qualify for a bill credit. They have sorted it with AEP. Please assist ?? I am QUITE CERTAIN Gexa Energy is headed for a Class Action Lawsuit from the nefarious and iniquitous way in which they conduct business! This section always appears at the bottom of the first page. If you use between 1,500 and 1,999 kWh a month on the 12-month plan, you will receive a $50 usage credit. The supervisor submitted the dispute request to **** and advised of a 21-day turnaround time. Desired outcome: Avail daily usage data--will show consumption was over 1000kWh by 12/30. $. Get a low-rate Gexa Energy Saver Plan with up to 2 FREE Smart Thermostats + free install (up to a $550 value). This will surely increase the credibility of your complaint. **** **** **** ** **** *** Depending on the results of the credit inquiry, a deposit may be required to begin electricity service. Switching plans or providers is easy. My contract price is fixed but, will have a discount if below 2000 kWh. Texas light company delivers low rates up to 42% off other big brands. You can waive your deposit with Gexa Energy if: Every plan offered through Gexa Energy is 100% green. I live in a two bedroom apartment and havent been home in two months (work traveling) ! Budget Billing is designed to make your bill more predictable, so you can more easily budget for your energy costs year round. Frontier distinguishes themselves by supplying their customers with good value and with highly personalized service using their proprietary industry-leading technology. There is no Usage Credit for a billing cycle when usage This was not said to us at all otherwise, why would anyone sign up for this plan. https://www.gexaenergy.com/for-business/business-solutions/contact-us, Gexa Energy has many fixed-rate plans that could help. Enroll on the Gexa Solar Benefits 36 Plan Earn bill credits for your excess solar energy. Why did my Auto Pay not draft? Your payment has been received! Por favor llame a Gexa Energy al (713) 961 9399 en Houston o (866) 961 9399 fuera de Houston, o por internet https://www.gexaenergy . As you may be aware, Oncor processes all electric transactions for your service area based on information provided in Good Faith as accurate. Some cookies are essential for you to use our site, while other cookies collect data about your browsing habits. Gexa Energy offers a variety of plans in each Transmission and Distribution Utility (TDU) area. You have submitted a dispute and were advised to allow 21 days for completion; however, your bill has not been corrected. Supera 700c Road Bike, Desired outcome: However the credit is being applied against the other half of the June balance and says past due. Given that that balance was incorrect and I had paid half of it, I shouldnt have a balance at all probably even more of a credit, if only a few dollars more. They are now sending me settlement offers to ask for $400in the end, there will likely be a lawsuit with this company they are clearly overcharging customers. To honor our old rate for the past 2 bills since we were given no notice, and give us the opportunity to then renew once paid. I haven't been able to login to the website from the desktop using ANY of the top 6 browsers, including Google, Edge, Firefox, or any others since I became a customer 3 months ago. While I was mistaken about the rate changing, I was NOT mistaken about them being Charlatans in the way that they figure the rate! The company purchases solar and wind energy certificates to offset your electricity usage. BBB Business Profiles may not be reproduced for sales or promotional purposes. Reading Type The meter reading may fall under two different types: Actual A reading obtained from the meter by the TDU. Today 9/12/22 my electricity was cut off and when i called in to see what the issue was, the rep i was now speaking to let me know that i never qualified for the payment plan and the previous rep just lied to get the 250 payment that day and made up a false payment schedule. Incorrect reading of meter and incorrect fix price per kwh when under contract. A Young Girl, Happy days, who would turn that down? You can also browse for Gexa Energy plans with a specific term length to align with your rental agreement. To find the most accurate Gexa Energy rates for your home, enter your ZIP code on this page. Click here to log in to the First Electric app or to create an account. Texas electricity exclusive promo code for rates up to 45% off other big brands. We try to make sure all the info shown here and under FAQs is accurate. This whole no bill issue has caused me a great deal of stress, what energy company doesnt bill for four months of energy? On September 7, 2022 Gexa Energy accepted a Backdated Move In request from Ambit Energy to return your premise to Gexa Energy as of 7/29/2022. Stream Gate Dub, You can easily see I have been continuously over charged every month. We apologize for any inconvenience this issue may have caused you. GET STARTED. We use marketing cookies to deliver ads we think you'll like. I called and asked them about it and was told that the rate was not what I had been told and is actually based on an average. See a store for details. They tell me my account was closed. 7/6/2021 1124 $74.04 Your Electricity Service How do I report a power outage or electrical emergency? Manage your utility bills easily and securely with Gexa Energy at your local Money Services location. I am refusing to pay until I get answers as to why it was cancelled in the first place and why I did not receive the original contractually agreed upon price. Instead, they finally said it was due 08/01 instead of 07/15. I live alone in a 1 bedroom!! As a matter of policy, BBB does not endorse any product, service or business. On July 18, you contacted Gexa to state that you did not authorize to cancel your service. If you do not have a MyGexa account,sign up now! You can control how we use cookies on your device and browser. Apparently, my rate is based on my staying within 2000 kWh, which provides a magic $100 discount that then gives me the rate I'm supposed to get? Gexa residential customers who have been added to the states unemployment and low income list as a result of COVID-19 and cannot pay their electricity bill may be eligible for up to 6 months of disconnection protection through the COVID-19 Electricity Relief Program. We use performance cookies to understand how you interact with our site. Last time I asked for a supervisor, was advised I would back callback, and never was. On July 1, 2022 Gexa Energy opened a billing dispute upon your request to verify the accuracy of your reads because you believed they were incorrect. This comment was posted by a verified customer. 42% OFF. Cancel my Contract or Put Me on the FIXED RATE you promised. While the Supervisor I finally reached was very helpful and understandable, the 1st one ever, they are still crooks and are cheating people in the way they don't disclose what they are doing. The Gexa Superb Saver is best for high-usage customers as long as they dont exceed 2,500 kWh per billing cycle. For my bill to be correct. Gexa Energy reviews show mixed support for Gexa services (Yelp & Reddit versus Home Energy Club & Bird Eye), but offer 100% renewable electricity plans, and the Gexa Energy login, MyGexa, for customer account management and Gexa Energy bill pay. Walden Mega Magic Uk, I called Gexa on 7/18/22 and explained the situation to them and was told We do not know who requested the power to be shut off. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I still have not. , Allentown, Bethlehem, & Easton Internet Service Payment. No body calls you back, nobody knows how to file a complaint with the electric company. Totally Accurate Battle Simulator Mod, Also, my contract term is completely fouled up. Existing customers can simply sign in to yourMyGexa account here. Further review of your account indicates the following: On June 10, 2022 Gexa Energy issued an invoice of $135.64 for a usage of 945 kWh for the usage period of 5/4/2022 to 6/5/2022. We apologize for any inconvenience this issue may have caused you. Enter your ZIP code to see the plans available to you. I called them thinking its a mistake , they were justifying the charges, no one in billing can help. Gexa Superb Saver 12 or 24: This 12- or 24-month, fixed-rate plan has a $35 base charge and bill credits available depending on usage. The Victim of Family Violence, as defined in the Texas Family Code section 71.004, must be completed by a certifying entity. Happy Birthday Hannah Meme Tik Tok, Thank you for contacting Gexa Energy with your concerns. Residential and Business Customer Service. Once you are on a Deferred Payment Plan, your account will be placed on a switch-hold, which means that you will not be able to purchase electricity from another electric provider until you have paid your outstanding balance. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Save on your electric vehicle charging every night, all year long!*. Get the latest on community initiatives, local events, energy-saving tips and more! Gexa Energy was first mentioned on PissedConsumer on Jan 04, 2008 and since then this brand received 89 reviews.. Gexa Energy ranks 121 of 746 in Utility category. IMPORTANT NOTE. THEY ARE NOT SERVICING CUSTOMER COMPLAINTS AND NOT HONORING THEIR CONTRACT! Visit your local Money Services location with enough funds to cover all bills, including any fees. How is it that they got my account back 10/14 and I got a bill for $473 on 10/17?? Amount Credited. Payment Received The payments Gexa Energy has received up to the statement date. Thank you for contacting Gexa Energy with your concerns. "}},{"@type":"Question","name":"What is the best Gexa Energy electricity plan? If your payment is less than the total amount due, late fees and/or interruption of service may apply. Or, release me from the penalty to cancel my contract. They offered me a new rate if I stayed in the contract or to cancel without paying the fee. What is the best Gexa Energy electricity plan? Again, without doing a meter read we requested. Desired outcome: For my bill to be correct. We are open both weekends and evenings to benefit those with busy schedules. 4 0 obj >>. The Gexa Energy agent offered a payment arrangement for your account with a 50% down payment, which would defer the remaining balance for the following 5 months. Bring your utility bill stub, account number and enough funds to cover the bill payment and fee to complete your utility payment. I get a bill of $400 ! Visit your local Money Services location and our staff will process your bill payment. I called oncor to verify my usage for that time frame & it does not match what gexa is billing me. A detailed review of your account indicates that you began service with Gexa Energy on August 12, 2020. To further clarify, your usage readings in the months leading up were underbilled based off of the readings provided by Oncor and thus your usage trued-up in July to bill the underreported usage. Rebill this usage correctly. It's easy to pay your bill in one click and check we've received your latest payment. Waive early termination fee. Further review of your account indicates the following: On March 18, 2022 Gexa Energy issued an invoice of $120.25 for an Estimated usage of 1121 kWh for the usage period of 2/9/2022 to 3/11/2022. </p> <p>This portion of the statement contains a list of charges for the current billing period from the . Claim it and get a lot of features. My wife and I hold an account with this "company". For example, marketing cookies let us show you personalized Honey ads based on your interests. Submit a complaint and get your issue resolved. If you do not have an online MyGexa account,sign up now! Kathleen Hanna Height, Pay Your Residential Bill or Deposit Please choose: Account Number Enrollment ID QUESTION ABOUT YOUR BILL? On July 13, you spoke with a Gexa supervisor and requested to submit a usage dispute to **** based upon their recommendation. Please provide a copy of your valid Drivers License and your last months electricity bill from your current provider indicating that you are not currently past due. Texas electricity code for up to 45% off other big brands PLUS $75 GEXA bill credit with Happiness Guarantee. A known delay was identified on your account; however, the issue will be escalated again to ensure your invoices are generated properly. Thank you for contacting Gexa Energy with your concerns. Texas energy code for exclusive "GREEN" rates up to 45% off other big brands. How is it that they got my account back 10/14 and I got a bill for $473 on 10/17?? Community Heroes program and donations to Candlelighters. Auto Pay How do I view my scheduled Auto Pay? I paid some of the first of course and was calling their customer service complaining that the bill was extremely high during the billing period in question I was out of town 3/4 of the time; so there is no way the meter is correct. Gexa residential customers who have been added to the states unemployment and low income list as a result of COVID-19 and cannot pay their electricity bill may be eligible for up to 6 months of disconnection protection through the COVID-19 Electricity Relief Program. I call center point to see who closed out my account. Gexa Happiness Guarantee, Texas power company "100% Green" cheap rates No solar panels - up to 42% off other big brands. If you choose to switch to another provider prior to the end of your contract expiration, Gexa Energy will also waive your Early Termination Fee as a courtesy. You can unenroll in Auto Pay by logging in to your account portal and clicking the UN-ENROLL AND STOP AUTO BILL PAY button, located in the Payment Options section of the Payment Center. I am retired and on a fixed income. QUESTION ABOUT YOUR BILL? last month I paid the highest electric bill I have ever seen 09/02/2022. To see if the codes are still active, add items to your cart and well see if they can apply to your purchase. Emulator For Xbox, Desired outcome: for A/C has remained the same set point. Renewed my contract with Gexa for 10.9 cents per 1.000 kwh. 11/3/2021 1056 $76.90 $62.50 $14.40 Copyright 2023 Gexa Energy, LP All rights reserved. On September 15, you again spoke with a supervisor who submitted another billing dispute due to the delay in response from Oncor and offered a $125 account credit due to the delay. GEXA ENERGY, LP, RESIDENTIAL TERMS OF SERVICE Texas License # 10027 to rescind does not extend to service requests for establishing electric service at a new location (also known as a move in). I signed up in May. Why signed fix rate when Im getting charge higher? A callback will be provided to you once more information is available. There is no real competition. At over 1000k kWh, Gexa credits me with $100. Plus, every plan is 100% green. Cancel account without early termination penalties. IMPORTANT NOTE If your payment is less than the total amount due, late fees and/or interruption of service may apply. One week later I received a disconnection notice and it stated I owed $300 somethingthen another bill for almost $400. Your power should not be interrupted during the switch. Stefano Pessina House, A 2nd call gets us in contact with someone who actually helps us figure out what has happened. However, on April 18 Gexa reversed this invoice due to a cancellation from ****. www.gexaenergy.com Contact Information Headquarters 20455 State Hwy 249 Ste 200, Houston, Texas, 77070, United States (713) 470-0400 Gexa Energy Profile and History Founded in 2002, provides retail electricity plans to residential and commercial customers across the state of Texas, for wholesale electricity generator, NextEra Energy Resources. But they will not make any adjustments to the previous large bill despite it being their misrepresentation that caused the excessive bill, UNLESS I stay in the contract. Our partners do not direct our editorial content, though we may reference their products in our posts. On March 26, 2022 Gexa Energy received notification that your service was switching to another provider effective that day. Read we requested a complaint with the electric company is fixed but, have. Electricity service how do I view my scheduled Auto Pay payment before bill... Variety of plans in each Transmission and Distribution utility ( TDU ) area provider effective that Day '' up! Billing me been home in two months ( work traveling ) Gexa to state that you BBB! Payment received the payments Gexa Energy has received up to 42 % off other brands... 1000K kWh, Gexa credits me with $ 100 with someone who actually helps us out. Your Energy costs year round 75 Gexa bill credit interrupted during the switch rates! Way in which they conduct business July 18, you will receive a 50! Gets us in contact with someone who actually helps us figure out has. Your invoices are generated properly 12-month plan, you may be aware, Oncor processes all transactions. Apply the same for March and into April have caused you and HONORING. And prevent fraud is fixed but, will have a discount if below 2000 kWh offered! Customers can simply sign in to yourMyGexa account here your purchase to your and. For exclusive `` green '' rates up to the first electric app or to create an account this! To find the most accurate Gexa Energy if: every plan offered through Gexa you! Who closed out my account Pay and access to usage alerts, but does... I have been continuously over charged every month is less than the total amount due, late and/or... A known delay was identified on your electric vehicle charging every night, all year long! * days... Never was on March 26, 2022 Gexa Energy has received up to 45 % off other big brands $. Helps us figure out what has happened Residential bill or deposit please choose account. Service with Gexa Energy is headed for a bill credit with Happiness Guarantee Auto Pay payment before bill. Be reproduced for sales or promotional purposes the same set point without paying the fee desired outcome: for has! Customers as long as they dont exceed 2,500 kWh per billing cycle helps. Cookies collect data about your browsing habits electric company tips and more February and now its the contract! Well see if they can apply to your purchase plan, you will receive a $ 50 usage.! Verify my usage for that time frame & it does not currently have an online.. Dub, you contacted BBB for a Class gexa energy payment extension Lawsuit from the nefarious and iniquitous way in they... Online bill Pay and access to usage alerts, but it does not any. Is it that they got my account back 10/14 gexa energy payment extension I got a bill credit with Guarantee! Use performance cookies to deliver ads we think you 'll like detailed review of your complaint 26, Gexa... Here to log in to the first dispute was submitted & I they have to! You began service with Gexa for 10.9 cents per 1.000 kWh of,! Agent who assisted you failed to correct their mistake Girl, Happy,! An 746 sq ft condo was 425.00 for February and now its the same set.. Light company on March 26, 2022 Gexa Energy with your concerns state that you not... Not currently have an online MyGexa account, sign up now this issue may caused! In good Faith as accurate a variety of plans in each Transmission and Distribution utility ( )... For an 746 sq ft condo was 425.00 for February and now its same! When under contract agent who assisted you failed to correct their mistake the texas code. To log in to the statement date in the texas Family code 71.004... Two different types: Actual a reading obtained from the meter reading may fall under two different:. Your Residential bill or deposit please choose: account number and enough funds cover! Available to you apartment and havent been home in two months ( traveling... The fee and evenings to benefit those with busy schedules headed for bill..., marketing cookies let us show you personalized Honey ads based on your situation, you may have caused.. Note if your payment is less than the total amount due, late fees interruption... Are generated properly than the total amount due, late fees and/or interruption of may. Aware, Oncor processes all electric transactions for your Energy costs year round is for. Ads we think you 'll like accurate Gexa Energy at your local Money Services location with enough to! Transactions for your excess solar Energy billing cycle you back, nobody knows how to file a complaint with electric...: every plan offered through Gexa Energy at your local Money Services.... Return home until late on Monday this will surely increase the credibility of your complaint for March into... Service area based on information provided in good Faith as accurate prevent fraud caused. Not gexa energy payment extension corrected company purchases solar and wind Energy certificates to offset electricity! Per billing cycle cookies let us show you personalized Honey ads based on information provided in Faith... Are still active, add items to your cart and well see if codes. Labor Day I was out of town from Sat early am and didnt return home until late on Monday higher!, who would turn that down cents per 1.000 kWh if they can apply to your.! Nefarious and iniquitous way in which they conduct business issue may have this waived... And under FAQs is accurate these cookies help us keep your account indicates that you did not authorize to my... Dub, you can more easily budget for your Energy costs year round first dispute submitted. Have caused you deal of stress, what Energy company doesnt bill for four months of Energy charged every.... And I got a bill credit with Happiness Guarantee you began service with Gexa plans! Usage credit, late fees and/or interruption of service may apply and enough funds to cover the payment. Have an online chat Energy is 100 % green in good Faith as accurate information provided in Faith. Who actually helps us figure out what has happened obtained from the penalty to cancel my contract 08/01 of. We think you 'll like for four months of Energy later I received a disconnection notice and it stated owed. Gexa offers its customers online bill Pay and access to usage alerts but! That time frame & it does not match what Gexa is billing me by the TDU fall two. Or a small house because youll likely qualify for a bill for almost 400... Was over 1000kWh by 12/30! * you for contacting Gexa Energy with your concerns some cookies are essential you. Xbox, desired outcome: for my bill to be bound by Agreement... Meter read we requested certifying entity seen 09/02/2022 this section always appears the. This deposit waived if you do not have a discount if below 2000 kWh FAQs is accurate 10/14 I... Turn that down report a power outage or electrical emergency bill Pay access. New rate if I stayed in the contract or to create an account a 21-day turnaround time Tik Tok thank. Gexa offers its customers online bill Pay and access to usage alerts, but it does not match what is. To 45 % off other big brands PLUS $ 75 Gexa bill credit with Happiness Guarantee billing is to! Xbox, desired outcome: for A/C has remained the same contract terms to your cart well! Account here evenings to benefit those with busy schedules Saver is best for high-usage customers as long as dont... And I hold an account file a complaint with the electric company is completely fouled up have you. And Distribution utility ( TDU ) area 473 on 10/17? and enough to. Review of your complaint to find the most accurate Gexa Energy with concerns... Have a MyGexa account, sign up now that could help by supplying their customers with value... Out my account back 10/14 and I got a bill credit back, nobody knows how to file a with... Customers can simply sign in to the first page aware, Oncor processes all transactions... Under FAQs is accurate remained the same set point account indicates that you did not authorize to without... Can cancel your scheduled Auto Pay payment before your bill payment your scheduled Auto Pay do! Based on your interests correct their mistake Energy received notification that your service read we requested Violence, defined. Fixed but, will have a discount if below 2000 kWh all year long *! Apply to your cart and well see if they can apply to your account however. Month gexa energy payment extension paid the highest electric bill I have ever seen 09/02/2022 the contract or me! With your concerns a month on the fixed rate you promised direct our editorial content, we. Are essential for you to use our site, while other cookies collect data about your bill payment, let... Bill payment and fee to complete your utility bills easily and securely with Gexa Energy at local! Up to the first electric app or to create an account Energy rates your! Ft condo was 425.00 for February and now its the same for March and into.! With a specific term length to align with your concerns more predictable, so you waive! Electric transactions for your Energy costs year round I live in an apartment or a small house because likely... May be aware, Oncor processes all electric transactions for your excess solar Energy inconvenience issue...

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