Relax with refreshing drinks in the sky bar that boasts a spacious terrace and a lounge. If you have not already done so, you may enjoy reading our blog about. They sent it late and incomplete. Been very sick - See 7,023 traveller reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. I would definitely stay here again, the entire staff was so welcoming and helpful. Find a The Westin cancellation policy that works for you. Ask W1178QRkarens about The Westin Cozumel, Ask alanjoseph55 about The Westin Cozumel, Ask sergiocapanna about The Westin Cozumel, InterContinental Presidente Cozumel Resort Spa, We compared the lowest prices from 10 websites, We compared the lowest prices from 11 websites. If u dont want shade- no worries to get a chair. We all hope to have a new opportunity to be at your service in a near future to The Westin Cozumel.Sincerely,Javier Estebez,General Manager. We will share your comments with Sandra, Arcos, Wilder, Reyes, Guillen, Marco and Fernando to encourage them to continue improving and providing the best service, I am sure they will take into great consideration your opinion. Please wait, we're checking available rooms for you. Within walking distance of Restaurante Gaviotas, where you can have lunch. When in Mexico I would like to experience more of the Mexican culture. special shout out to omar, oscar, and filiberto from the sky bar / restaurants! The staff is very nice and try hard to make their jobs, but it is clear that: a) they are understaffed and b) they have not been trained at all. I am wondering if anyone in the kitchen, chef included, ever dined in a decent restaurant. Major pros: price, fantastic housekeeping, good breakfast buffet, great open water swimming Major cons: poor internet, not a full service resort, limited parking, tons of insects Pre-arrival: Manager Moises Galicia sent an email about hotel amenities. Amazing room, amazing staff and food to die for in a beautiful setting!!!! Enjoy the Westin Heavenly Bed at home for a restful sleep every night. Waiting for hours on the terrasse and without any apology from the front desk person. Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. Just steps down the beach you can step onto our boat and get whisked away to the incredible reefs of Cozumel. Located in Cozumel (Zona Hotelera Norte), The Westin Cozumel is within a 15-minute drive of Benito Juarez Park and Punta Langosta Pier. See more questions & answers about this hotel from the Tripadvisor community. Book online or call 1 (800) 517-2000. Coral is a living animal- please be careful so it continues to grow. & Other hotel guests were wishing for a more authentic Mexican music choice as well. 4 It's not a chocolate mousse like I expected in taste (more of a cheesecake taste) but the experience with Ananias doing his fire work was so much fun! All children may stay at the price of us$ 50 per person per night in an extra bed. Hotel El Cozumeleno Beach Resort: Stay away from the breakfast sausage! It was really hard to find someone to attend the lobby baror to have something served at the pool. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. Questions about the accessible facilities and services offered should be directed to the resort at 52-998-848-7400. We use cookies to ensure that we give you the best experience on our website. Cozumel airport is set about a 15-minute drive away. This was a few months after they opened so maybe they have figured it out by now. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. Outside of that, the hotel is very badly run. $5 cab ride into town. Cozbobby - how many nights you planning? For the price, the Westin Cozumel was an excellent value. Your compliments mean a lot to us as we strive to provide our guests with the best stay. Check out total event space, meeting rooms, and request a proposal today. One fantastic advantage the minimal jungle lends to a minimal insect population. We swam in this and enjoyed it. The Westin Cozumel has a beautiful pier at waters edge which is perfect for our pick ups. Skip to main content. *Food- We did not get the all inclusive- but ate there most of the time. We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. The restaurants were a little odd- one in the main hotel for dinner only. Dear Mr. CedricNYCWe would like to thank you for choosing us as your holiday destination during your visit toCozumel.Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.We have carefully noted each point you raised and would like to apologize for the experience which left you with dissatisfaction about a our SPG Lounge, be assured that we will work on improving our service. There are no extra beds provided in a room. Once I took a yogourt with cereals and they wanted to charge me $20 for it!Since when cereals are not part of the basic breakfast at the lounge. Advisory A mandatory hotel-imposed fee minimum of $40 plus applicable 10.25% Transient Accommodations Tax (TAT) and General Excise Tax (GET) of 4.166%, Total of 14.416% tax (MAUI) per room, per day will be charged and collected by the hotel either at check-in or check-out. The hotel faces west, so get ready for some spectacular sunsets. Open for It is also situated 4.8 km from Plaza Central. Carretera Costera Norte Km 4.8, Cozumel, Mexico; The Westin reservations available at 'rooms', The Westin phone number isn't available on our site, if you want to call The Westin visit site of a hotel, Guest reviews are submitted by our customers after their stay at The Westin Cozumel. Variety of good food. Palmaa - The House of AA - Puntuacin de los viajeros: 5.0/5. Receive small business resources and advice about entrepreneurial info, home based business, business franchises and startup opportunities for entrepreneurs. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. Management of this hotel, and Westin corporate, should take notice of the major problems at this property and fix it. Very beautiful location with hotel and pool. If you didnt upgrade for your own private balcony whirlpool or plunge pool, no worries you can still head to the roof top pool for Cozumels best-view pool area. Own or manage this property? What are some restaurants close to The Westin Cozumel? Being next to the beautiful beach. The drinks seemed unlimited but I am not sure, I think we had two each. Definitely check out the sky lounge, snorkeling, and try both restaurants for dinner! The beachfront location is tough to beat as a dining location. All rights reserved. They did not want to ruin their New Years fun. Not to mention fast wifi! Nearby attractions include San Juan Reef (0.4 km). It is a 10-minute drive from the San Miguel Church. Escape to vibrant Cozumel, Mexico, where the friendly staff at The Westin Cozumel hotel will help ensure no need goes unmet. Whereas some resorts you might be running from mosquito swarms as you walk from your hotel room to the dining area, the ocean breeze which sweeps the entire property of The Westin sees to keeping the property mostly bug-free. Taxi to town and Just returned from 8 days at the Westin Cozumel. CONS: *DJ on Saturday- just too loud *Music at Gaviotas restaurant was too loud, instead of being in the background you had to talk over the music. We can't wait to return. You will be subject to the third partys terms and conditions and privacy policy. Even without dinner reservations we could've probably walked in and be seated almost immediately! Prices are the average nightly price provided by our partners and may not include all taxes and fees. All rights reserved. they even remembered us from the . The all inclusive included 3 meals, snacks and alcoholic beverages. If you continue to use this site, we will assume that you are happy with it. The spacious terrace includes lounge chairs that invite you to enjoy the beautiful beach sunsets. Be assured that we will work to improve it.On the other hand I am glad to read that you enjoyed our amazing facilities and I really hope that in the future you can give us the opportunity to prove that all the improvements are effective.Sincerely,Javier Estvez General Manager. They have a ceiling fan that gives a nice breeze as well. Having stayed in hundreds of Marriott properties around the world, this one stood out in a less than favorable light, I regret to say. We had a WONDERFUL time! *Wait staff- The men and women employed here are delightful. The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. Our staff will clean, dry, and safely secure your gear and have it ready to go for your next dive trip. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Denver International Airport (IATA: DEN, ICAO: KDEN, FAA LID: DEN), locally known as DIA, is an international airport in the Western United States, primarily serving metropolitan Denver, Colorado, as well as the greater Front Range Urban Corridor.At 33,531 acres (52.4 sq mi; 135.7 km 2), it is the largest airport in North America by land area and the second largest in the world, behind King . If your plans change, you can cancel free of charge until free cancellation expires. Its more fitting of a hotel than of a typical all-inclusive resort. Simple things like no towels, no staff to clean rooms, very poor food service operation and just overall poor service. When you are diving with Salty Endeavors all we ask you to do is show up on schedule. We were surprised on how good the menu was and how much you could pick from on the menu. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. It's buffet style and they also have an omelette bar. The staff speaks multiple languages, including English and Spanish. This time could not have been worse. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. The service at the front desk was a bit odd. My family and I stayed at The Westin for 5 days. This hotel is set very close to the water. Buccanos at night is a multi-ethnic, multi-sensory dining experience where flavors clash on purpose. Guests can grab snack sand lunch at the Cajun Snack Bar. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. Yes, The Westin Cozumel Hotel provides Wi Fi in public areas. Nice hotel, beautiful Beach, though service was very questionable.. and a very disorganized management team that did not live up to our expectations. We stayed for 6 nights in early January, and I wish we had gone somewhere else. Gaviotas is open every day for breakfast and lunch. This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. Best Regards! Phone: +52 987 872 9200, ext. If you don't feel like dining out, the room service was ready to please. Offering a private beach area and water sports facilities, The Westin Cozumel is situated in Cozumel in the Cozumel Region, 8.7 miles from Dolphin Discovery Cozumel. Norte N 280 Entre 4Ta Y 6Ta Col. Centro, Cozumel, Mexico, 16501 Snow Road, Brook Park, United States, 451 Clyde Fant Parkway, Shreveport, United States, 909 North Thompson Lane Bldg A, Murfreesboro, United States, 711 Post Street, San Francisco, United States. As noted previously, all rooms come standard with an ocean view, so really this is a fantastic entry-level room. Please complete all fields. The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. The pool was amazing and I had delicious drinks in the sky bar. Restaurante Gaviotas restaurant is an ideal place for enjoying contemporary cuisine. Westin was immaculate as hotel and resort. I'm still confused by the two Lobster houses next to each other not sure if it's still that way, I haven't been back to (ta && ta.queueForLoad ? View Hotel . The ocean is abundant with corals and marine life. 11:00 am, Client must call Hotel previous arrival. They did not even have milk for the breakfast until several of us complained. the palace resort app is very user friendly. (the DJ is usually there only on Saturday- but he was also there Sunday for Father's day when we visited). This fee is subject to change without prior notice. Getentrepreneurial.com: Resources for Small Business Entrepreneurs in 2022. Privacy & Cookie Statement | Sea & Stones Restaurant pairs breathtaking ocean views with innovative surf and turf grilled delights, Certified Prime Angus Beef cuts, and premium wood-fired pizzas. A very welcoming entrance indeed! Snorkeling at The Westin is good. $5 cab to town. Also, there is a mini-fridge-bar, coffee and tea making equipment as well as a personal safe and an electronic key card provided. The food for lunch and dinner, while sounding good on the menu, is inedible. Finally, you have the top-floor suites. I don't mind music in the background at a restaurant, but this was very loud American music you had to talk over. The hotel was brand-new and upscale, and the stuff where service-minded, loved the unbelievable location near ocean, the coral reef, the beach. Also, the lounge doesnt have any water bottles, so we had to buy water at the gift shop. We found this at the hotel and all the restaurants we ate at around the island. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen. Cart. Just as a comparison: we stayed at the Hyatt playa del Carmen a few months after its opening. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A 1,7 km de Hotel B Unique. The turn down service was a nice touch and we looked forward to the towel animals they would make every couple of days. WiFi and wired Internet are free in public spaces. Does it include an in room minibar? The accommodation is located 5 km from the centre of Cozumel and a couple of minutes' drive from the local history Museum of Cozumel. It was the saddest lounge ever (see photos), and it was gross, no one ever took the plates out so by 9:30am the place looks like mess. When we arrived, we got our room at 5pm, 2 hours past checking time. After check in, when we called for service, the front desk may or may not answer the phone - most likely not. Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. This is a super special snorkeling spot and I hope it stays that way for years and years to come. On the other side, you can see the beautiful forest. The visibility was easily 100ft. However, it is a lovely beach walk and the pay off is to be able to snorkel off the beach! 24 Hour Room Service. Were checking available properties nearby. The Westin Cozumel. In-Room Dining Menu 3 Breakfast 4 Westin Weekend Breakfast Menu 5 Eat Well Menu for Kids 6 All-Day Dining 9 Late-Night Dining 11 Sleep Well Menu 12 Alcoholic Beverages 14 Hotel Venues. I had to clap for him at the end. A delivery charge of $5.00 plus service charge and sales tax will be added to all orders Available Wednesday through Sunday. Find a The Westin Cozumel cancellation policy that works for you. Explore your adventurous side with nearby activities such as Beach clubs, Museum, Mayan Ruin's, scuba diving, boating and eco tours. Early check in and friendly service. Unfortunately, this property has no available rooms for your dates.

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